Terms of Use

1. General provisions

These terms of use apply to all services provided by Olfe Veri Merkezi A.Ş. ("Olfe"). By using our services, you are deemed to have accepted these terms.

Company information:

• Trade name: Olfe Veri Merkezi A.Ş.
• Address: Egemenlik Mah. 6147/1 Sk. No:6 Bornova / Izmir, Türkiye
• MERSIS no.: 0641 0800 2440 0001
• Tax no.: 6410800244

2. Scope of services

Olfe provides its customers with the following services:

• Cloud server services
• Bare metal (dedicated) server rental
• Rack colocation
• DDoS protection services
• Managed server services
• Financial zone (isolated hosting)

3. Customer obligations

When using the services, the customer undertakes to comply with the following rules:

• To act in accordance with the laws of the Republic of Türkiye and international agreements
• Not to use the services for unlawful purposes
• Not to distribute spam, phishing or malicious software
• Not to threaten the security of other users or systems
• Not to infringe copyright
• To keep customer information up to date
• To make payments on time

4. Unacceptable use

The following activities are strictly prohibited:

• DDoS attacks or port scanning
• Hosting unlawful content
• Activities that threaten network security
• Adversely affecting other customers through resource usage
• Phishing sites
• Piracy, or distribution of cracks or keyloggers

If use in breach of these rules is detected, Olfe has the right to suspend or terminate the service.

5. Payment and invoicing

• Service fees are collected at the intervals specified in the agreement
• Payments are made in advance
• The service may be suspended in the event of late payment
• VAT and other statutory charges are included in the invoice amount
• Price changes are notified 30 days in advance

6. Service level and uptime

Olfe provides its services with a 99.99% uptime guarantee. Please refer to the SLA page for the detailed SLA terms. Planned maintenance is announced at least 48 hours in advance.

7. Data backup and security

The customer is responsible for backing up its own data. Olfe ensures infrastructure security but is not responsible for the content of customer data. Backup services may be purchased separately.

8. Cancellation and refunds

• Cancellation of a service requires at least 30 days' prior notice
• No refund is made for the remaining days of monthly services
• For annual services, the unused period is assessed on a case-by-case basis
• Installation and setup fees are non-refundable

9. Limitation of liability

Olfe shall not be held liable for the following:

• Security vulnerabilities originating from the customer
• Issues with third-party service providers
• Force majeure events (natural disasters, war, terrorism, etc.)
• The content of customer data
• The operation of customer applications

10. Intellectual property

All rights in the infrastructure, software and documentation provided by Olfe belong to Olfe. The customer may not copy or distribute these materials without permission.

11. Amendments

Olfe reserves the right to amend these terms of use upon prior notice. Material changes are notified by email. Your continued use of the service after an amendment constitutes acceptance of the new terms.

12. Dispute resolution

The Izmir Courts and Enforcement Offices shall have jurisdiction over disputes arising from this agreement. The laws of the Republic of Türkiye shall apply.

13. Contact

For any questions regarding the terms of use: